Refund Policy
Welcome to Our Store
We want you to have a pleasant shopping experience with us. Our return policy is designed to ensure fairness and transparency, based on the condition of the product. Please read the following guidelines carefully before requesting a return.
1. Refund Eligibility
To be eligible for a refund, please make sure that:
You request a return within 30 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as when you received it.
Proof of purchase (such as order number or receipt) is required.
Certain products — including custom-made items, intimate products, or items on final sale — may not be eligible for return or refund.
2. Returns Process
To initiate a return:
Contact our customer service team at support@fengglow.com within 30 days of receiving your order.
Provide your order number, product details, and reason for the return.
Once approved, securely pack the product, including all original packaging and accessories.
Ship the item to the return address provided by our team.
After receiving and inspecting the item, we will inform you whether your return is approved or rejected based on its condition.
3. Refund Process
If your return is approved, a refund will be processed within 7 business days after inspection.
The refund will be issued using the same payment method as your original purchase.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
4. Exchange Policy
If you would like to exchange your product (for a different size, color, or model), please contact our customer service team. We will guide you through the exchange process and provide further instructions.
5. Shipping Costs
Return shipping costs may vary depending on the reason for return and product condition.
If the return is due to our error (e.g., wrong, defective, or damaged item), we will cover all shipping costs.
For other cases (e.g., change of mind), the customer may be responsible for return shipping fees.
6. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at support@fengglow.com with photos or videos of the issue. We will arrange a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at support@fengglow.com
We are always happy to assist you and ensure your satisfaction.